CD-ROM/DVD Drive won't work (Windows 7) [Solved/Closed]

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Wednesday February 20, 2013
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February 20, 2013
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Hello,

When I put a CD-R or any disc in my system, it does not read it. When I went to Start > Computer and double click DVD RW Drive, it showed, "please insert disc". It didn't matter if it is was a blank disc or one with something on it. I recently took a tip from someone and got it to read CD's. However, I tried a CD loaded with a game in it. My system did not read it. I really need to get this system work.

Would appreciate any help!

System Configuration: Windows 7 / Chrome 24.0.1312.57
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2 replies

Best answer
approved by Ratnendra Ashok on Dec 30, 2018
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Thank you
Hello,
  • Click on this link and follow the instructions.
  • If the problem still exists then try cleaning the drive lens. Click on this link and follow the instructions.
  • Update the firmware.


Good Luck!

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Thank you. It worked!!
This worked for my computer. It was fast, simple, and fixed the problem without any trouble at all. Thank you!
Jack4all Thanks. Second Method Worked For me.
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Thank you
hi I recently had this problems so if you follow this you will get it back in restart

To begin the process, start the Registry Editor.
Click Start, click Run, type regedit, and then click OK.
On Vista machines, Run is accessible through Accessories.
Click the plus sign (+) next to the following folders in the left side of the window pane:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
Look for any of the following names in the right side of the window pane:
UpperFilters
LowerFilters
If any of the items above are listed, right-click on the item and select Delete.
Be sure to restart your computer after you have deleted the files in the registry.
Open My Computer (XP) or Computer (Vista) and check to see if your CD or DVD drives have returned.
In some cases, you may need to reinstall some programs such as CD or DVD burning software, iTunes, or Nero


hope this helps
What if they're not lited my computer doesn't have them
brilliant tried it on my laptop same problem windows7 worked straight away
it didnt work on computer windows 7 ultimate
Hi I tried this and restarted my computer. Now my keyboard and mouse aren't working and I can't even login to fix it. Maybe I was in the wrong folder? I should have been more careful...any way to fix this? @dave1969
this made my system fail and refused to boot I had to go to a factory reset to get the computer to boot thanks......