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Computer can not show the CD/DVD ROM(Drive E) [Solved/Closed]

Ask a question coster - Last answered on Nov 9, 2012 at 11:03 AM
Hello,
my computer can not show me the CD/DVD ROM please help me. It used to show me some time back but this time around the icon has been removed from my computer. How can I view it or restore it back, I am using a pentium 4 desktop computer and the make is ( Compaq)
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I swear this info. helps to resolve this problem for Windows XP. I had this problem and tried this -- it works!

1. Close all open programs
2. Click on Start, Run, and type REGEDIT and press Enter
3. Click on the plus signs (+) next to the following folders:

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}

4. This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak

5. If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6. After deleting the keys, close the Registry Editor
7. Reboot your computer
8. Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Also, be sure to check under Computer to make sure the CD/DVD drive is visible.

I'm sure following these steps will work for you as they did for me.
Tsin- Oct 18, 2012 at 03:00 PM
Ok, so I just went on and deleted the upper and lower filters. After rebooting, I was relieved to see my DVD-Drive working properly again. I hope it stays that way, but still, thank you for the tip. :D
Sad- Oct 22, 2012 at 12:23 AM
does it helpful for laptop too?
asb- Oct 27, 2012 at 12:10 PM
brilliant !!!worked for me..
Christyc- Oct 28, 2012 at 10:54 AM
We had been having this problem with our Sony Vaio laptop for weeks! We would do a system restore and it would be fixed until we had to reboot again...then the drive would disappear again along with the printer driver! Thank you SOOOO much for this fix. It works! Question: what causes this to happen in the first place? How does the Registry get corrupted?
Vanes- Nov 9, 2012 at 11:03 AM
Thank you so much ! It works !!!!
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Ok geniuses, I have found the solution to this. Dispense with the registry fix garbage. The answer lies in computer management. Open the administrative tools and go to computer management. Open disk management. Open view, top and hit graphical. You will see the dvd rom drive. Right click on it and select change drive letter and paths. Select and drive letter and it should work. You can read about it in help.
Angad- Aug 31, 2009 at 12:41 AM
hey dvd drive is nt in d diskmgmt also . . .
den tell me hw can I view my drive ? ? ?
beny- Sep 27, 2009 at 05:52 AM
yes but I deleted dvd-r
albert- Oct 28, 2009 at 06:15 PM
hi, shelly , it did worked for me , its great man, thanks a lot. I was having same problem. but with ur help it is solved now.
Charu- May 7, 2010 at 10:37 AM
what the hell is SELECT AND drive letter supposed to mean??
this is making no sense. what do you do when you select the drive ?? Do you change the letter? If so they give you all 26 alphabets and you get another notification saying you might not be able to run programs afterwards.
Or
Do I ADD another drive letter? In which case I have to browse........

Please clarify. This absense of my drive means I"m not being able to run ANY cD!
Shaurya- Jun 11, 2010 at 12:50 PM
Just remove the current drive letter. It will say that some programs may not work. Hit Ok, then select Change Drive Letter and Paths again and give it a different letter. It doesnt matter what letter it is, just dont select the previous one which was giving you problems. And it should work perfectly. It did for me. Thanks Shelly.
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I was having the same problem my computer didnot ditec an cd or dvd. I try this http://support.microsoft.com/kb/314060 and a download microfost fix it and it work

hope it work 4 u 2
Erik- Mar 10, 2010 at 08:48 AM
Didn't work
seven- Apr 21, 2010 at 06:34 PM
didnt work for me
rock19- May 4, 2010 at 09:02 AM
Thanks pau22 the given link helped me so much.
Sigh- May 7, 2010 at 03:51 PM
I keep seeing that link, and it doesn't work for everyone. Not even when I run that "Fix It" it still cannot detect my CD/DVD drive.
MomOfTheDummyThatMessedItUp- May 29, 2010 at 01:08 PM
Thank you for the link. (o:
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that didnt work shelly
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In my case, I have a drive letter D next to a cdrom device that isn't real and cannot be removed.

None of the options listed in the forum solve the problem for me, and I am no
newbie. I have edited the registry, disabled the SATA port that the REAL cdrom drive uses, disabled the device in Device Manager, and ran the MS fixit app. I cannot see the drive in Disk Management, so it cannot be assigned a new drive letter.
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my computer not show cd/dvd rom icon
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Thank you so much. I was having the same problem as others after installed some video editing software and the Microsoft fix it link worked for me. All my drives are back!
beny- Sep 27, 2009 at 05:38 AM
hi I am beny how you found cd/dvd-rom I cant found tell me how you restor it back please.........
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Change the IDE or SATA cable it will work
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i think ,it is hardwere problem. so change data cable to check onces a time. if not work change new .it is better than other.
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Pau22, thank you so much!!!!! It really works. Thank you !!!!
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Microsoft Fixit worked for me.
I have a DVDRW and a DVD ROM in my PC and for some reason,they decided not to show in my computer.I uninstalled and reinstalled them and still no go. They showed as being installed in hardware manager,and would not update the drivers.
I connected my external drive .but it had the same problem.
After running Fixit,they are all up and running again.
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First u check the data cable and power cable.Still the problem occurs means pls see the jumper setting in the drive(master,slave).For kind request pls put separate data cable for HDD and CD or DVD.This all are perfect,but u r having same thing means,Pls re-install ur OS.
Kay- Jan 2, 2010 at 06:19 AM
Hey shelly wat should I exactly do after I press change drive letter and paths
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please I have puchase a new cd drive reader only I put in my computer but it is not showing in my computer please solve my problems
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hi my computer can not show me the CD/DVD ROM please help me. It used to show me some time back but this time around the icon has been removed from my computer and I checked in my system hardware,it said "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". How can I view it or restore it back I have tried updating it but is not working am using gateway tower .

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