CD-ROM/DVD drive won't work

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love2cats Posts 4 Registration date Monday 19 May 2008 Status Member Last seen 17 February 2009 - Updated on Nov 28, 2018 at 01:59 PM
PH - 17 Feb 2019 à 12:07

Hello,

When we put a CD-R in it shows a little disc with an hour glass on the desktop. When we click on the drive it says, "please insert disc" as if there is not one in there already. It does not matter if it is a blank disc or one with something on it. I really need to get these to work so I can back up files and save files on a disc. Could someone please help me? The top drive is DVD RW. It will not recognize or play any type of disc. The bottom drive is DVD ROM. It will play an audio CD. It played an old Family Values Tour CD .It will play a commercially recorded CD. It played or opened up a disc I had for a free 1175 hours AOL disc. It will not recognize a blank/empty CD-R.
System Manufacturer MEDIONPC
System Model MS-6743
My OS is Microsoft Windows XP Home Edition
Version:5.1.2600 Service Pack: 2.0 I have never installed or replaced any drivers.

System Configuration: Windows XP
Firefox 2.0.0.14

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Tech_Support
Updated on Nov 27, 2018 at 05:26 AM

Alright Windows users listen up.

I had the same problem and your site helped me out a lot, however none of your solutions worked for me. It did lead me to find the answer though so for those who have the updated driver already and have tried everything else follow these instructions:

Step 1: Click Start > Run. Type in " sysdm.cpl " into the dialog box that it shows. Click okay and it should bring you to a "System Properties" dialog box.
Step 2: Go to the tab "Hardware" and click "Device Manager" once there locate your driver. Mine was called "DVD/CD-ROM drives." Double-click it to show it's contents and there should be another device under it. Mine had an question mark but in some cases it might have an exclamation point next to the name. Mine was called "AOPEN DUW1608/ARR" but if your's is different, it's okay.
Step 3: Double-click the newly revealed hardward "AOPEN DUW1608/ARR" and it's own dialog box will appear. Go to the "Driver" tab and select "Update Driver..." from the buttons below.
Step 4: Now, select "Install from a list or specific location" and click Next. In the next box select "Don't search. I will choose the driver to install" and again, click next. A different box will show with compatible hardware for your driver. I selected from the bottom believing it was the most recent, it was called "CD-ROM Drive [IMAPI settings 1,5]." Click next and finish the instructions it gives you.

After that your driver should be working fine, I was able to run Sims 2 afterwards perfectly.

Hope this helps you guys!