External drive suddenly void of ALL files, no access
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markns
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1
Registration date
Wednesday September 23, 2015
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September 23, 2015
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Sep 23, 2015 at 01:22 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Sep 24, 2015 at 02:37 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Sep 24, 2015 at 02:37 AM
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Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
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Member
Last seen
October 19, 2016
37
Sep 24, 2015 at 02:37 AM
Sep 24, 2015 at 02:37 AM
Hey there, markns.
Have you had any issues with the drive prior to this problem? Any unusual sounds/noises coming from the HDD, hangs/freezes, slow or unusual transfer speed? Have you used any specific software to backup your data or you've just copy-pasted your files to the HDD?
I'd recommend that you try the drive with a different USB cable (preferably shorter than 12") and a different computer, to see if the same thing happens. If that doesn't help, I'd suggest that you try to access it via Ubuntu Live USB/DVD, to see if it's properly recognized and if you can get to your files. You could try data recovery software as well. And last, but not least, the most reliable data recovery option - a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Have you had any issues with the drive prior to this problem? Any unusual sounds/noises coming from the HDD, hangs/freezes, slow or unusual transfer speed? Have you used any specific software to backup your data or you've just copy-pasted your files to the HDD?
I'd recommend that you try the drive with a different USB cable (preferably shorter than 12") and a different computer, to see if the same thing happens. If that doesn't help, I'd suggest that you try to access it via Ubuntu Live USB/DVD, to see if it's properly recognized and if you can get to your files. You could try data recovery software as well. And last, but not least, the most reliable data recovery option - a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
