No Desktop or Start Menu!

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KatesMarie - Mar 7, 2016 at 03:29 AM
 Blocked Profile - Mar 7, 2016 at 06:57 AM
Hello,
I have been using W10 for a while with virtually no issues, then all of the sudden literally I printed something came back and I got an error saying "unable to recognize personal desktop". Then my laptop updated, restarted, but I have NO desktop or start menu... When I go to my task list all my apps are there. But I can't access anything through file manager, nothing is there, ALL gone! I have absolutely NO IDEA what happened... Can anyone shed some light? I am not really savvy here and have a court date soon due to an accident I was in, so this could not come at a worse time. I need to get this info to my lawyer and it will not allow me to even upload from my flash drives.. I am desperate..


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1 response

Blocked Profile
Mar 7, 2016 at 06:57 AM
Hi there,

if you press CTRL + ALT + DEL and open up TASK MANAGER.

then go to FILE > RUN

type explorer.exe and press OK does anything pop up?
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