Laptop suddenly shut down and won't turn on again

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thekhan Posts 2 Registration date Tuesday August 29, 2017 Status Member Last seen August 30, 2017 - Updated on Aug 29, 2017 at 10:21 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jun 11, 2018 at 05:01 PM

Hi my Laptop is Acer E5 772G. I was watching a movie suddenly it shut down without any warning. Now it won't turn on back. It was connected with the charger for like 1 hour and after 5 seconds of removing the charger it went off. Now there's no sign of life in it. Even after connecting the charger nothing happens it still seems dead. Though after connecting the charger if i press the power button for too long then the charging light of the laptop blinks. When the laptop went down there was a decent amount of charge and nothing unusual happened recently either. my laptop is totally new. What should I do now? Why this happened?

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4 replies

Answer 1 / 4

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Jun 11, 2018 at 05:01 PM

Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck

Answer 2 / 4

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835
Aug 29, 2017 at 12:53 PM

It appears to be classic motherboard failure. It would need hands on access by a qualified PC Tech to diagnose the exact cause and a replacement MB would cost more than a new laptop.

Good Luck

thekhan Posts 2 Registration date Tuesday August 29, 2017 Status Member Last seen August 30, 2017
Aug 30, 2017 at 12:01 AM

hey xpcman is there anyway it can be repaired? Are you sure that I will have to change the mother board? I still have warranty. Pleeeease answer.

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835 > thekhan Posts 2 Registration date Tuesday August 29, 2017 Status Member Last seen August 30, 2017
Aug 31, 2017 at 02:49 PM

If it's under warranty then it doesn't matter what the factory needs to do.

I suggest you return it to them for service. Sometimes warranty service will erase all data on the hard disk. So you might want to remove the drive and have a local PC shop copy it.

Good Luck

Sunshinerainbow
Jun 11, 2018 at 09:34 AM

Hello I have a laptop and it shut down and the power light is off and I really want to play ROBLOX on it so please help me so I have can play ROBLOX and do my important stuff please

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