Account changed my phone number

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megan - Updated on Oct 30, 2017 at 04:20 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 30, 2017 at 04:21 PM
Hello,

yahoo has locked my account and the only way to access it, is to get them to send a verification text... ive changed my phone number and cant do this.
so how am I supposed to access my email?

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Oct 30, 2017 at 04:21 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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