Dell Inspiron 13 7000
Closed
Mduffy
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Jan 30, 2019 at 07:08 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 31, 2019 at 01:39 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 31, 2019 at 01:39 PM
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3 responses
xpcman
Posts
19528
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,824
Jan 31, 2019 at 02:06 AM
Jan 31, 2019 at 02:06 AM
If the problem is after the Windows logon then battery removal is not helpful.
You probably have a Windows video driver problem or the selected video resolution is beyond what what the screen hardware capacity.
You probably have a Windows video driver problem or the selected video resolution is beyond what what the screen hardware capacity.
Is this something I can fix? Or take to Best Buy to be fixed? Thanks!
xpcman
Posts
19528
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,824
Jan 31, 2019 at 01:39 PM
Jan 31, 2019 at 01:39 PM
If you don't understand the following then Best BUY is the best option.
I assume you have Windows 10 you need to enter Safe mode and change the resolution or back-out the video driver:
Before you enter safe mode, you need to enter the Windows Recovery Environment (winRE). To do this, you will repeatedly turn your device off, then on:
Hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
When Windows restarts, hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
Allow your device to fully restart. You will enter winRE.
Now that you are in winRE, you will follow these steps to take you to safe mode:
On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
Choose an option screen in the Windows Recovery Environment.
Troubleshoot screen in the Windows Recovery Environment.
Advanced options screen in the Windows Recovery Environment.
Startup Settings screen in the Windows Recovery Environment.
After your device restarts, you'll see a list of options. Select option 5 from the list or press F5 for Safe Mode with Networking.
If you need more info on a black or blank screen error, see Troubleshoot black or blank screen errors.
Note
If you need to exit safe mode, here's how:
Press the Windows logo key + R.
Type msconfig in the Open box and then select OK.
Select the Boot tab.
Under Boot options, clear the Safe boot checkbox.
I assume you have Windows 10 you need to enter Safe mode and change the resolution or back-out the video driver:
Before you enter safe mode, you need to enter the Windows Recovery Environment (winRE). To do this, you will repeatedly turn your device off, then on:
Hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
When Windows restarts, hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
Allow your device to fully restart. You will enter winRE.
Now that you are in winRE, you will follow these steps to take you to safe mode:
On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
Choose an option screen in the Windows Recovery Environment.
Troubleshoot screen in the Windows Recovery Environment.
Advanced options screen in the Windows Recovery Environment.
Startup Settings screen in the Windows Recovery Environment.
After your device restarts, you'll see a list of options. Select option 5 from the list or press F5 for Safe Mode with Networking.
If you need more info on a black or blank screen error, see Troubleshoot black or blank screen errors.
Note
If you need to exit safe mode, here's how:
Press the Windows logo key + R.
Type msconfig in the Open box and then select OK.
Select the Boot tab.
Under Boot options, clear the Safe boot checkbox.
