Dell Inspiron 13 7000

- - Latest reply: xpcman
Posts
19680
Registration date
Wednesday October 8, 2008
Status
Moderator
Last seen
June 15, 2019
- Jan 31, 2019 at 01:39 PM
Hello,
After I log on the screen is blank. Read to remove battery and hold power button for 60 seconds. Where is the battery located?


System Configuration: iPhone / Safari 12.0
See more 

3 replies

Posts
19680
Registration date
Wednesday October 8, 2008
Status
Moderator
Last seen
June 15, 2019
4668
0
Thank you
If the problem is after the Windows logon then battery removal is not helpful.
You probably have a Windows video driver problem or the selected video resolution is beyond what what the screen hardware capacity.
Respond to xpcman
0
Thank you
Is this something I can fix? Or take to Best Buy to be fixed? Thanks!
ac3mark
Posts
12395
Registration date
Monday June 3, 2013
Status
Moderator
Last seen
June 24, 2019
1079 -
Do you have an external monitor to check to see if it is screen or video card?
Respond to mdufffy
Posts
19680
Registration date
Wednesday October 8, 2008
Status
Moderator
Last seen
June 15, 2019
4668
0
Thank you
If you don't understand the following then Best BUY is the best option.

I assume you have Windows 10 you need to enter Safe mode and change the resolution or back-out the video driver:

Before you enter safe mode, you need to enter the Windows Recovery Environment (winRE). To do this, you will repeatedly turn your device off, then on:

Hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
When Windows restarts, hold down the power button for 10 seconds to turn off your device.
Press the power button again to turn on your device.
Allow your device to fully restart. You will enter winRE.

Now that you are in winRE, you will follow these steps to take you to safe mode:

On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.


Choose an option screen in the Windows Recovery Environment.

Troubleshoot screen in the Windows Recovery Environment.

Advanced options screen in the Windows Recovery Environment.

Startup Settings screen in the Windows Recovery Environment.
After your device restarts, you'll see a list of options. Select option 5 from the list or press F5 for Safe Mode with Networking.

If you need more info on a black or blank screen error, see Troubleshoot black or blank screen errors.

Note

If you need to exit safe mode, here's how:

Press the Windows logo key + R.
Type msconfig in the Open box and then select OK.
Select the Boot tab.
Under Boot options, clear the Safe boot checkbox.
Respond to xpcman