Uninstalling

Closed
Lin - Nov 8, 2009 at 08:03 AM
CCMclaude Posts 25534 Registration date Monday May 19, 2008 Status Contributor Last seen May 11, 2014 - Nov 8, 2009 at 03:56 PM
Hello,
This will probably sound silly to you lot but why cant I uninstall some programs. I get messages say Could not open Install.log file. Help

2 responses

CCMclaude Posts 25534 Registration date Monday May 19, 2008 Status Contributor Last seen May 11, 2014 4
Nov 8, 2009 at 08:18 AM
Hello lin,
I hope you know what you are doing if you try to uninstall pieces of software !!!
Then, you should try to uninstall these with the Administrator rights : try again !
Regards.
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Hi - I am just trying to uninstall old games which wont play? and not I am not a PC whizz!! I have a decent laptop (Package Bell vista Home?) and it normall works great but just wont unistall some bit. I will try Administrator. Thanks

Linda
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CCMclaude Posts 25534 Registration date Monday May 19, 2008 Status Contributor Last seen May 11, 2014 4 > Lin
Nov 8, 2009 at 08:35 AM
All right !

If you are unable to uninstall a Third Party Software, MS suggests you try to re-install that application and then uninstall it.
URL : http://social.answers.microsoft.com/Forums/en-US/vistainstall/thread/f303c022-9a21-4c82-bc82-825978f67a88
Source : https://support.microsoft.com/en-us/search/?adv=1&query=%22could+not+open+Install.log+file%22

Regards.
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Hello again and thank you so much for replying - I am getting myself in a state here - lol. I cant sign on as Administrator - I have tried F8 - I have tried ctrl+alt=del - switch user - no good. What I want to do seems a simple execution - it is driving me mad! I will try your link and thank you again.

Linda
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CCMclaude Posts 25534 Registration date Monday May 19, 2008 Status Contributor Last seen May 11, 2014 4
Nov 8, 2009 at 03:56 PM
Hi,
If you need to act as an Administrator, you should know the Administrator's password !
When you call the Uninstall program by clicking on it, it's either by left-clicking twice (standard user) or by right-cliking once : in this case, within the window next prompted, you get the option to run the program as an Administrator : to proceed forward, you are expecter to enter the Administrator's password !
If you don't know that password, there is no way to proceed further with the Administrator's rights... :(
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