Ipod Trouble

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Hello,
I was wondering if someone could help me. My 7 year old sister somehow messed up her ipod and it only works when it is connected to the charger. What should I do???

1 reply


Dear Vicci,

Firstly try resetting the iPod through the

below mean and if the problem continues,

please have the battery replaced.

https://support.apple.com/en-us/HT201252

Thanks in advance.