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Need help restoring ipod please

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Hello,
So I have the 5th generation ipod nano (the one that can take videos) and I don't know what happened but when i plugged it into my computer it messed up and said that itunes doesn't recognize my ipod and to restore it to factory settings, but if I do that then everything on my ipod gets erased and I don't want that to happen especially because I already have videos on it. I want to know if there's a way that I can restore my ipod without it erasing or deleting anything off of it or if there's something else I can do. Please help me :). Thanks!

2 replies

Answer 1 / 2

Dear Nightengale,

While having restored you will automatically lose

the files that were saved on it. Please follow these

instructions.

Thanks in advance.
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Oh my gosh thank you so much. You really helped. I don't know why I couldn't have just gone to the website myself and looked it up, but thanks!
Answer 2 / 2

You're welcomed. Thanks for using the forum for

any problem.
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