Blue Screen Pops Up Before WindowsXP Can Open

[Closed]
Report
-
 Blocked Profile -
I cannot get into Windows at all because the BSoD pops up immediately after the Windows XP screen ends, but before the laptop's desktop can be found, even in Last Good Configuration and Safe Mode. The error messages are: ***STOP: 0x00000024 (0x00190203,0x867AA9D8,0xC0000102,0X00000000).

Unable also to follow the following instruction on the blue screen because its presence prevents accessing the necessary links on the computer: "Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and then restart your computer."

Thank you if you can help.

1 reply


Hi there,

More information on the cause and fix is given on link below from official Microsoft support website:

https://support.microsoft.com/en-us/help/195857

Thanks