Will NOT recognise Modem now after restoring

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Hello, PLEASE HELP?????
any idea why after reloading or restoring a computer system it now fails to recognize the "modem"? computer had a trojan.....now it won't go on line..(sad here).

How can I fix this ?? Directions please on how to fix , Thanks in advance, Sue

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Hi there,

Your question is replied on your previous post as your messaged was posted twice on forum.

Thanks
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