Internet problem

Closed
Jey - Mar 18, 2010 at 09:27 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 18, 2010 at 03:37 PM
Hi

I need help I have a VAIO lap top when I go to the internet my home page is yahoo then suddenly a pop-up saying that some program are trying to change my search provider, when I double click it I choose notify me first, however I have experience this for two days now when I go to the internet it connect me to api.mybrowser.com and it said DNS error. What is the best thing I could not used my internet properly because it blocking me to other site.

I hope to hear from you.

Thanks,

Jeyahnn

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 18, 2010 at 03:37 PM
Hello,

I seems to me and I suggest that your system has been contaminated by a Trojan, probably Trojan-DNS or Trojan-Flush or alike.

To remove the Trojan Horse and send back to the stable, or glue factory, plese download and install Malwarebyte
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update from the second tab.


Please request a FULL system scan, which may take about 90 minutes.

When the scan is completed, delete all items found.

It is recommended to remove Malwarebyte after use as it may interfere with some antivirus applications.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.

Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

I would appreciate very much if you let me know how you did.

Regards
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