Internet unavailable after virus/trojan
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2 responses
Found the answer! I contacted Microsoft Support and wow they actually fixed it xD
These were the directions that led immediately to the fix:
"
1. Click Start, click Run, type "ncpa.cpl" (without the quotation marks) and press Enter.
2. Right-click the connection you are using and click Properties.
3. Click on the "General" tab, highlight "Internet Protocol (TCP/IP)", and click Properties.
4. Select "Obtain an IP address automatically" and click OK.
"
These were the directions that led immediately to the fix:
"
1. Click Start, click Run, type "ncpa.cpl" (without the quotation marks) and press Enter.
2. Right-click the connection you are using and click Properties.
3. Click on the "General" tab, highlight "Internet Protocol (TCP/IP)", and click Properties.
4. Select "Obtain an IP address automatically" and click OK.
"
Dear Sir,
Please consider getting a trojan remover installed so that you get to remoove it completely from your system.
Thanks.
Please consider getting a trojan remover installed so that you get to remoove it completely from your system.
Thanks.
Thanks, I've downloaded it and scanned it, but looking at the log and its earlier prompts during the scan, it doesn't seem like it found anything malicious. During the scan, it asked me to delete some files, but those were only things related to AIM (I answered yes).
I haven't seen the error message: "Generic Host Process for Win32" recently though, so may be Malwarebytes and MSSE removed them already?
After the scan though, I tried pinging my router again, and this time it seems connected (previously, all the info showed that it was working fine except that the Average MS was over a million instead of 0).
I still can't connect to the Internet :(
I'll post the Trojan Remover Log may be someone can help.
I haven't seen the error message: "Generic Host Process for Win32" recently though, so may be Malwarebytes and MSSE removed them already?
After the scan though, I tried pinging my router again, and this time it seems connected (previously, all the info showed that it was working fine except that the Average MS was over a million instead of 0).
I still can't connect to the Internet :(
I'll post the Trojan Remover Log may be someone can help.
Dec 27, 2010 at 08:44 PM