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No Audio Output Device Installed

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Tuck - 15 Aug 2010 à 10:26
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020 - 15 Aug 2010 à 17:48
Hello,

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System Information
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Time of this report: 8/15/2010, 16:17:37
Machine name: USER-PC
Operating System: Windows Vista(TM) Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5520
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 (2 CPUs), ~2.0GHz
Memory: 2814MB RAM
Page File: 1995MB used, 6728MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
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I am having issues with my sound device, I have seen many similar posts yet none of the fixes recommended there seem to work with my machine.

I have the messege No Audio Output Device Installed and the speaker icon with a red cross. In my device manager I have no Sound Option at all.

I have uninstalled/reinstalled numerous Realtek Drivers but my sound is still not working. The issue arose after my machine automatically installed windows updates, yet after uninstalling them all and reinstalling drivers still nothing. I even rolled back my machine to an early recover point before the issue occured and it is still not working.

I haven't had the back of this laptop off to look at the soundcard so I am assuming that this is a software/driver issue.

Please can you help me resolve this issue.
Thanks in advance.

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1 response

Réponse 1 / 1
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
15 Aug 2010 à 10:52
Hello,

Try installing the "Chipset" drivers first and then audio drivers.

Click on the below link and download the drivers.

https://www.acer.com/worldwide/support/

Click on "Notebook" --> Aspire --> Aspire 5520.

Select your "Operating System" from the drop-down menu.

If the problem still exists, update your BIOS.

Good Luck.
Tuck
15 Aug 2010 à 17:08
Chipset then Audio drivers did not work :(

I then downloaded the latesst BIOS update from Acer
Upon running this it flashed the error message "The szie (actually how it was spelt) or file name of ROM file is incorrect" and terminated the application.

So apart from a full format I'm now at a quandry with what I should do, any suggestions?
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
15 Aug 2010 à 17:48
Hello,
Go to your BIOS and check whether the audio is enabled or not.
Good Luck.

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