Internet Explorer stops working with pdf file [Solved/Closed]

lost - Oct 14, 2010 at 12:33 PM - Latest reply:  Raju
- Jul 4, 2017 at 08:33 AM

each time I try to download a pdf file from the internet, I have the following message:

internet explorer has stopped working. a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.

Therefore, there is no solution available but to go back to my home page or to the website itself and in this case, I will encounter the same problem.

this only happens when I try to download a pdf file from websites on the internet.

Plz tell me what can I do? I need to download a file urgently!
btw, I have windows 7.
Thank you
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22 replies

Best answer
Cassandra_IE_Team - Oct 14, 2010 at 03:17 PM
Thank you
Hello lost,

1. Are you able to open PDF files on other browsers?

2. Is this a new problem? When did it start?

One thing you can try is to configure the browser to use Acrobat or Adobe Reader as a helper application. To do this, follow these steps:

A. Close your web browser.

B. Start Acrobat or Adobe Reader.

C. Choose Edit > Preferences.

D. Select Internet in the list on the left.

E. Uncheck "Display PDF in Browser", and click OK.

F. Restart Internet explorer.

Here's what Adobe has to say about this problem. Have a read through it and see if any of these solutions help -

Hope this helps!

IE Outreach Team

Thank you, Cassandra_IE_Team 36

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Thanks Cassandra ! problem solved...
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You are a star. I had the same problem and your easy to follow instructions worked. Spot on. Thank you very much.
Thank you very much! That fixed a the problem and it has been driving me nuts!
kerri_lea 1 Posts Wednesday February 6, 2013Registration date February 6, 2013 Last seen - Feb 6, 2013 at 07:48 AM
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Tried your suggestion, and it worked like a charm! Thanks so much for your help.
josephbrown012 1 Posts Friday November 23, 2012Registration date November 29, 2012 Last seen - Nov 29, 2012 at 01:41 AM
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Thanks for this post. I will try that.
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You just made my day worth it...thanks man (It worked smoothly).