Internet Explorer stops working with PDF file

lost - Updated on Dec 20, 2018 at 03:12 PM
Sandhya648 Posts 1 Registration date Tuesday April 30, 2019 Status Member Last seen April 30, 2019 - Apr 30, 2019 at 10:19 AM

Each time I try to download a PDF file from the internet, I have the following message:

Internet explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Therefore, there is no solution available but to go back to my home page or to the website itself and in this case, I will encounter the same problem.

This only happens when I try to download a PDF file from websites on the internet.

I have Windows 7.

Please help!

5 replies


1. Are you able to open PDF files on other browsers?

2. Is this a new problem? When did it start?

One thing you can try is to configure the browser to use Acrobat or Adobe Reader as a helper application. To do this, follow these steps:

A. Close your web browser.

B. Start Acrobat or Adobe Reader.

C. Choose Edit > Preferences.

D. Select Internet in the list on the left.

E. Uncheck "Display PDF in Browser", and click OK.

F. Restart Internet explorer.

Here's what Adobe has to say about this problem. Have a read through it and see if any of these solutions help -

Hope this helps!
steps A to F did it, mIne was window7
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Oct 17, 2010 at 05:25 PM
Hello Cassandra,

It would be very nice if you became a full fledged member!
Oct 26, 2010 at 03:50 PM
Hi Ambucias,

I'm glad these steps helped to solve your problem (you two, Angela!). I'm happy to help our when I can! And, you've twisted my arm and I am signing up to become a member now :)

IE Outreach Team
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Oct 26, 2010 at 04:48 PM
Great! But I didn't mean an harm to your cubitus
thank you so much for your help I have been trying to fix this problem for a few days now and your tips were right on the money.
thanks again.
Thanks so much!! I was having the same problem today and now it's fixed!!
You are a star. I had the same problem and your easy to follow instructions worked. Spot on. Thank you very much.
Thank you very much! That fixed a the problem and it has been driving me nuts!
kerri_lea Posts 1 Registration date Wednesday February 6, 2013 Status Member Last seen February 6, 2013
Feb 6, 2013 at 07:48 AM
Tried your suggestion, and it worked like a charm! Thanks so much for your help.
josephbrown012 Posts 1 Registration date Friday November 23, 2012 Status Member Last seen November 29, 2012
Nov 29, 2012 at 01:41 AM
Thanks for this post. I will try that.

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You just made my day worth it...thanks man (It worked smoothly).