My internet connection broke down

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KiranaGS Posts 8 Registration date Wednesday November 17, 2010 Status Member Last seen January 31, 2011 - Nov 17, 2010 at 10:20 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Nov 20, 2010 at 09:09 AM
Hello,

My Laptop, my friend's laptop are connected to a router, and suddenly my internet connection broke down, but my friend still connected and have internet access
I tried almost 10 times unplug my ethernet cable.. wait 20 sec plug it back and nothing change.. Switch off the modem for a while and still doesn't work. Uninstall anti-virus/turn off the Windows Firewall, all this stuff won't fixed the problem.
SO, HELP ME TO SOLVE THIS PROBLEM PLEASE!!!

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1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 17, 2010 at 02:52 PM
Hello,

Try this 1

1) Click on Start --> Run --> type cmd and click on OK. Now enter this command

ipconfig/all and press enter.

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers

are having addresses.

2) Right click on the "Internet Explorer" icon---->Click on "Properties"---> Click on

"Connections" tab-->Click on LAN settings button. In that window uncheck all the

options, if you notice any option selected.

3) Try resetting your Internet Protocol (TCP/IP). Just follow the instructions.

Click on Start ---> Run ---> Type cmd and click on OK. Command Prompt will be

opened. Type the below command

netsh int ip reset resetlog.txt

Press Enter.

It rewrites two registry keys that are used by TCP/IP.

Restart your computer

Good Luck.
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KiranaGS Posts 8 Registration date Wednesday November 17, 2010 Status Member Last seen January 31, 2011
Nov 17, 2010 at 10:22 PM
Thanks for your help, but It doesn't work
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KiranaGS Posts 8 Registration date Wednesday November 17, 2010 Status Member Last seen January 31, 2011
Nov 18, 2010 at 07:20 AM
i can browse in safe mode, but in Windows Normal Mode it won't work
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 18, 2010 at 08:36 AM
Hello,
Are you able to ping ?
Click on Start --> Run --> type cmd and press Enter. In command prompt, type this command
ping www.google.com and press Enter.
Check whether you getting any reply messages or not ?
Good Luck
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 18, 2010 at 08:39 AM
Hello again,
Let me know the antivirus you are using.
Good Luck
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KiranaGS Posts 8 Registration date Wednesday November 17, 2010 Status Member Last seen January 31, 2011
Nov 19, 2010 at 01:01 AM
yesterday i able to connected to internet, and it worked at night after i disabled all startup program.. but today it happen again.. i can't browse in normal mode... i don't have any Anti Virus because last time i had this problem then i uninstalled my anti virus and it fixed.. now this problem is different.. HELP ME
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