Laptop shuts down by itself [Closed]

Report
-
Posts
47802
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 22, 2020
-
Hello,

My laptop shuts down by itself for some reason. I have had it for 3 years. It shuts down everytime I'm either watching a video or listening to music for a certain amount of time. When I turn it back on, it acts like it was shut down properly. Some of my icons don't show like they used to on the taskbar like, the volume, battery life, and wifi. I though it was a battery problem so I replaced it. Nothing has changed. I have done system restore and used several antivirus software. What could be the problem?

1 reply

Posts
47802
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 22, 2020
10,004
Hello,

Kioskea is a helping community and all the help is provided by volunteers including contributors and moderators. Did you know ?

Please explain what you mean by : "Some of my icons don't show like they used to..."

In my opinion, you either have :

1. An active memory problem.

2. A virus

If a virus:

To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the screwdriver icon and ensure all of the items are checked.

7. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

8. Close ZHPDiag.

9. To transmit the report, click on this link :

https://authentification.site

10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

11. Select the file ZHPDiag.txt.

12. Click on "upload »

13. Copy the url and post it here

Best regards