Connected, no Internet, and no antivirus HELP
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Soldiercorp
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Friday August 31, 2012
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Aug 31, 2012 at 09:54 PM
lynx41 Posts 3 Registration date Friday August 31, 2012 Status Member Last seen August 31, 2012 - Aug 31, 2012 at 11:32 PM
lynx41 Posts 3 Registration date Friday August 31, 2012 Status Member Last seen August 31, 2012 - Aug 31, 2012 at 11:32 PM
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lynx41
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3
Registration date
Friday August 31, 2012
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Member
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August 31, 2012
Aug 31, 2012 at 11:32 PM
Aug 31, 2012 at 11:32 PM
Tech Support 101:
1- Turn off wireless router
2- Turn off cable modem
3- Turn off computer
4- Disconnect your wireless router from computer and hook computer up straight to the cable modem.
5- Turn Cable modem on with connection plugged into your computer, but don't turn on computer yet. Now, call cable company and ask them to confirm that they can see your cable modem online and that you have an internet connection. You may have to give them your cable modem serial number.
6-They will ask you then to turn on your computer
7-Once you get it up and running, they will tell you to go to start/run and
type in ipconfig /release and ipconfig /renew. Also do ipconfig /flushdns and ipconfig /renew.
8- Now try to open your browser and see if you have a connection. If not, the tech support team will guide you from there. If so, then proceed to hook computer up to router and turn it on.
Good luck, friend
Lynx
1- Turn off wireless router
2- Turn off cable modem
3- Turn off computer
4- Disconnect your wireless router from computer and hook computer up straight to the cable modem.
5- Turn Cable modem on with connection plugged into your computer, but don't turn on computer yet. Now, call cable company and ask them to confirm that they can see your cable modem online and that you have an internet connection. You may have to give them your cable modem serial number.
6-They will ask you then to turn on your computer
7-Once you get it up and running, they will tell you to go to start/run and
type in ipconfig /release and ipconfig /renew. Also do ipconfig /flushdns and ipconfig /renew.
8- Now try to open your browser and see if you have a connection. If not, the tech support team will guide you from there. If so, then proceed to hook computer up to router and turn it on.
Good luck, friend
Lynx
