Gateway lap top trouble
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shorty123
Posts
2
Registration date
Tuesday 18 December 2012
Status
Member
Last seen
18 December 2012
-
18 Dec 2012 à 21:13
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 6 Jan 2013 à 22:37
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 6 Jan 2013 à 22:37
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2 responses
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
19 Dec 2012 à 00:07
19 Dec 2012 à 00:07
Hi shorty123,
A little clarification will help here. I would like to know as to when you receive the black screen. Is it at the initial startup or after you seeing the Windows Logo. Or you see a blinking cursor to the top left of the screen?
Please do write back to us.
A little clarification will help here. I would like to know as to when you receive the black screen. Is it at the initial startup or after you seeing the Windows Logo. Or you see a blinking cursor to the top left of the screen?
Please do write back to us.
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
6 Jan 2013 à 22:37
6 Jan 2013 à 22:37
Hi ldavis702,
This symptom (blank screen with cursor at the top left side of the screen) in most of the cases indicates Hard Drive issues. I can try assisting you with troubleshooting. Please try the below mentioned steps and check if this helps:
1. Check in the BIOS if the Hard Drive is detected.
2. If the Hard Drive is not listed in BIOS, Load the BIOS Defaults and then restart the computer.
3. If you again get the same screen, take a technician's help to reseat the Hard Drive (if you wish to do it yourself you can refer to the service manual).
4. After reseating if the Hard Drive is not detected again, you need to replace the Hard Drive.
5. If the Hard Drive is listed in Step 2, run the Diagnostics provided by the manufacturer (if any) on the Hard Drive.
So that I can provide you the details on how to perform these steps, in your reply please include the System Model Number of your Gateway Computer.
Please do write back to us.
This symptom (blank screen with cursor at the top left side of the screen) in most of the cases indicates Hard Drive issues. I can try assisting you with troubleshooting. Please try the below mentioned steps and check if this helps:
1. Check in the BIOS if the Hard Drive is detected.
2. If the Hard Drive is not listed in BIOS, Load the BIOS Defaults and then restart the computer.
3. If you again get the same screen, take a technician's help to reseat the Hard Drive (if you wish to do it yourself you can refer to the service manual).
4. After reseating if the Hard Drive is not detected again, you need to replace the Hard Drive.
5. If the Hard Drive is listed in Step 2, run the Diagnostics provided by the manufacturer (if any) on the Hard Drive.
So that I can provide you the details on how to perform these steps, in your reply please include the System Model Number of your Gateway Computer.
Please do write back to us.
6 Jan 2013 à 18:25
6 Jan 2013 à 20:32