Webcam and Mic not working on laptop Closed

Question

Hello,
Since I have purchased my HP Pavilion d7 laptop, I have had no problems at all working with my webcam. All of a sudden it is no longer working properly. I used it yesterday to take some pictures, and today it is no longer working. I was trying to use Skype when I realized it.  

Neither the picture nor mic were responding. I fiddled around a bit with some settings and whatnot (I am not exceptionally computer savvy but I can find my way around most problems). I finally concluded that my Youcam device was interfering with Skype, so I decided to uninstall Youcam. When I was on Skype again, it would go in and out with the picture until there was no picture at all and all the while there is no mic.  
I have tried everything I can think of but I just can't figure out how to fix my problem.  

If there is any one who has had a similar problem and has resolved it, I would be so grateful for some help. Skype is the only way I am able to keep in touch with my boyfriend while he's off at school.  

Thanks 

Configuration: Windows 7 / Chrome 25.0.1364.97

Zohaib R · Answer

Hi stevsoracc, 

Most likely, it is not a hardware problem unless the built-in camera is broken. With most laptop computers, it is a problem with the webcam configuration or a device driver problem. As you have already checked the setting and uninstall the webcam software the next steps would be to uninstall the older device drivers and then download the latest webcam drivers from the internet and install the new device drivers. 

Please check the below mentioned link for steps on how to uninstall the device drivers: 

https://ccm.net/faq/2829-hp-laptop-built-in-webcam-not-working 

You can download the drivers from the below mentioned link (enter the exact system model number in the search box to get the right drivers): 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-001&h_lang=en&h_cc=us&h_product=1842152&h_client=S-A-R163-1&h_page=hpcom&lang=en&cc=us 

Do reply with results.  
  
Thanks & Regards 
Zohaib R 
#iworkfordell

stevsoracc · Answer

Hi, first I want to say thank you for getting back to me I very much appreciate it. 

I just went through the steps of instillation and Youcam is still telling me  there is no webcam detected and to plug one in or to turn my integrated webcam on. I have been racking my brain to figure out how to "turn it on". 

Everywhere, I'm reading that I should go to my Device Manager and go under Imaging Devices. When I go to the Device Manager though, that is not an option. It doesn't exist.

Zohaib R · Answer

Hi stevsoracc,

If the webcam is not listed in Device Manager it is possible the hardware of webcam is not functional i.e., the webcam itself. To ensure the webcam is operating, do the following steps:

1.	Click Start, and click Control Panel, and then click Scanners and Cameras. The webcam icon should be displayed with the other devices.
2.	Right-click on the Webcam icon, and then select Properties.
3.	Click on Test Camera under Diagnostics on the General tab.
4.	Allow the test to complete operations by itself.
5.	The result of the test, either "passed" or "failed", will be displayed.

Do reply with results.

stevsoracc · Answer

When I go to the Control Panel there is no link for Scanners and Cameras. I typed it into the little search bar also in the Control Panel and it says, View Scanners and Cameras. 

When I click on it a separate window pops up. It says "If you do not see your device in the list, make sure it is connected to the computer and turned on, then choose refresh." There are no devices listed, and the webcam is not something that is plugged into the computer right? It's built in. 

I pressed refresh anyway and nothing happened, I didn't expect it to. There is also an option to add a device. The three main devices are Eastman Kodak Company, Lexmark, and Xerox. So am I to assume that this option to add a device doesn't have anything to do with fixing my problem?

Zohaib R · Answer

Hi stevsoracc,

For most of the HP Laptops "HP Webcam 1000" is the built-in webcam. As this is not listed in the Device Manager and also the Control Panel is not able to search for the same, it seems the problem is with the Camera Hardware. Kindly contact HP support for next course of action (you might need to replace the webcam).

Kindly get back if there are any further queries.

Webcam and Mic not working on laptop

5 responses

Similar discussions

Subscribe To Our Newsletter!