On occasion, the built-in webcam in some HP laptops does not work. Typically, it is not a hardware problem (unless the built in webcam has been physically damaged), and is usually a problem with either the webcam configuration or the webcam’s driver software. In this article, we will show you how to resolve both possible issues.
A simple test to see if your webcam is working correctly is by going into the Camera app. This app comes pre-installed on all Windows 10 computers, and is also available to download from the Windows Store here.
To find the Camera app, go to the search box on the taskbar and search for Camera. Once you have opened the app you should see an image. If this is the case then your camera is working. If you do not see an image, you can try troubleshooting to see if this explains the problem, if not, proceed to the next section.
If you are opening an app, such as Skype, Zoom or Microsoft Teams with the intention of using your webcam, but you cannot get the webcam to work, you may not have successfully configured your webcam. To do so, you will first want to check the webcam settings, following these steps:
Once you have done this, open the respective app that you want to use your webcam with and then try again. Hopefully this has resolved your issue and you are now able to partake in video calls. If you are still having issues, then you may need to update, or reinstall the webcam drivers, as explained below.
If there is a problem with the webcam drivers, you will need to download the latest relevant version of the driver and install them, after having uninstalled the previous drivers. Here’s how to find the appropriate driver for your laptop.
You should then see a list of available software are drivers for your specific laptop.
If you are still having issues, go to this HP Support page for a full list of webcam troubleshooting options.