Connected to the internet, but no internet access
Closed
manders
Posts
2
Registration date
Tuesday 9 April 2013
Status
Member
Last seen
10 April 2013
-
9 Apr 2013 à 21:05
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 11 Apr 2013 à 01:23
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 11 Apr 2013 à 01:23
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3 responses
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
10 Apr 2013 à 01:28
10 Apr 2013 à 01:28
Hi manders,
In order to assist you with this problem, I would like to know the following details from you:
1. Are the network drivers updated?
2. Which type of connection you are using wired/wireless?
3. Exact System Model Number of your Laptop.
4. Details of the Windows Operating System installed in your laptop (such as, Windows XP, 7, 32-bit, 64-bit, etc.).
5. Any Hardware/Software changes made recently to the computer.
Please do write back to us.
In order to assist you with this problem, I would like to know the following details from you:
1. Are the network drivers updated?
2. Which type of connection you are using wired/wireless?
3. Exact System Model Number of your Laptop.
4. Details of the Windows Operating System installed in your laptop (such as, Windows XP, 7, 32-bit, 64-bit, etc.).
5. Any Hardware/Software changes made recently to the computer.
Please do write back to us.
manders
Posts
2
Registration date
Tuesday 9 April 2013
Status
Member
Last seen
10 April 2013
10 Apr 2013 à 18:37
10 Apr 2013 à 18:37
Hello zohaib, we have recently switched internet providers, that would be the only change. The laptop I have is an acer aspire. Windows 7 is is the operating system and I am using a wireless connection. Thanks!
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
11 Apr 2013 à 01:23
11 Apr 2013 à 01:23
Hi manders,
The most probable cause of this issue is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components in your antivirus/malware software package, then restart the computer and check for Internet access.
Look for a Web "link scanner" or "web shield" component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.
If the issue still remains, disable and then re-enable antivirus software.
Do reply with results.
The most probable cause of this issue is problematic link scanning functions in various antivirus/malware software packages. Try disabling any link scanning components in your antivirus/malware software package, then restart the computer and check for Internet access.
Look for a Web "link scanner" or "web shield" component in your antivirus/malware package and temporarily disable it, then restart your computer and check to see if the problem still exists.
If the issue still remains, disable and then re-enable antivirus software.
Do reply with results.
