Internet Connected but can't Browse

Solved/Closed

Laptop
Wifi

framohan Posts 5 Registration date Thursday April 11, 2013 Status Member Last seen September 5, 2013 - Apr 11, 2013 at 02:37 PM
bullg - Feb 21, 2015 at 04:30 PM

Hello,

I am connected to the internet but my browser failed. (ie and chrome - don't have firefox on this computer)

I have other connections that are fine and this laptop had worked fine for the last 2 years.

Tried NesMa's solution in command file cmd.exe to run a resetlog.txt

but ... the return message is
Reseting Global, Failed
The requested operationrequires elevation <Runs as administrator>.
Reseting Interface failed.
The requested operationrequires elevation <Runs as administrator>.
Reseting Unicast Address, failed.
The requested operationrequires elevation <Runs as administrator>.
There's no user specified settings to be reset.

Any body got any suggestions?

Anything that could maybe help.

I've tried lots of things - bet it is something very simple I have overlooked.

have become more of a technophobe as i hvae gotten older.

reminds myself of my Da and video recorders in the '80s

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3 responses

Answer 1 / 3

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 11, 2013 at 05:30 PM

Hello,

Try this 1

1) Right click on the "Internet Explorer" icon --> Click on "Properties" --> Click on

"Connections" tab --> Click on LAN settings button. In that window uncheck all

the options, if you notice any option selected.

2) You need to open the command prompt as administrator to execute the

command. Follow the below instructions.

Click on Start --> In search bar, type cmd. When the cmd appears in the search,

right-click on it and select the option "Run as Administrator".

Now enter the below command.

netsh int ip reset resetlog.txt --> Press Enter.

Good Luck

gp
Mar 22, 2014 at 08:11 PM

Worked like a charm! Thanks.

Kerri
May 2, 2014 at 06:45 PM

This morning, internet connection but no browser. Tried your fix. Wow. Worked! Thank you so much. Will keep that procedure handy to impress my friend . :)

B
May 17, 2014 at 04:06 PM

Thank you

jen
Feb 9, 2015 at 07:32 PM

hello good morning,, my pc had network already but i cant browse any website.. it is often to appear connection are not avaiable? kindy please help me to fix my pc problem ...
thanks and God Bless

bullg
Feb 21, 2015 at 04:30 PM

this work excellent BUT YOY MAY NEED TO EXECUTE WINDOWS POWERSHELL INSTEAT OF CMD IN WINDOWS 8 FOLLOWING THE SAME STEPS btw thanks a lot fotnthe help

Answer 2 / 3

framohan Posts 5 Registration date Thursday April 11, 2013 Status Member Last seen September 5, 2013 1
Apr 11, 2013 at 05:43 PM

great - could not work out how to log on as administrator

followed instructions ....

waiting on the computer rebooting ....

no ..

ie appears to be starting up, but does not load

thought that would work

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 11, 2013 at 05:49 PM

Hello,
Try this 1
1) Are you using a Wired connection or wireless ?
2) Once again open the command prompt as administrator.
Now enter the below commands.
ipconfig/all > c:\ipconfig.txt ---> Press Enter.
tracert www.google.com > c:\tracert.txt ---> Press Enter.
tracert command may take some time to complete. If its taking too long then close the command prompt.
Now go to your C-Drive. You can find 2 files named ipconfig, tracert Zip those two files and upload it to https://authentification.site and paste the download url here.
Good Luck

framohan Posts 5 Registration date Thursday April 11, 2013 Status Member Last seen September 5, 2013 1
Apr 11, 2013 at 06:45 PM

jac4all

not sure what to do now ...
still could not open ie - seems to hang as "waiting" to connect, but not quite getting there.
i am restarting computer again to see if has made a difference
dos not seem to have made a difference
packing it in for the night.

maybe check it again tomorrow night.

ta jac4all

Answer 3 / 3

framohan Posts 5 Registration date Thursday April 11, 2013 Status Member Last seen September 5, 2013 1
Apr 12, 2013 at 07:52 PM

did a restore on boot up

then restarted again in safe mode

downloaded firefox to have a different browser

went back to security software and changed some firewall settings.

seems to have worked ...

running a full scan now to see what needs cledaned up
thanks for your help - I was nearly giving up the ghost last nicght.

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 13, 2013 at 03:55 PM

Hello,
Try this 1
Also try temporary disabling your antivirus or firewall and check if you are able to browse using the chrome.
Good Luck

framohan
Apr 13, 2013 at 05:17 PM

Hi jack4rall
Thanks mate.
thanks to all the other other guys I have tried loads of solutions

In the end (and I think I tried this about 3 or 4 times over the last couple of weeks) I changed my firewall settings.
It is likely that it would not have worked if I had not had your advice on how to use the command function.

Many, many thanks.

Cheers

Regards
Francis

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