Having a problem connecting

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brunok2528
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Monday April 22, 2013
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April 22, 2013
- Apr 22, 2013 at 12:01 PM
xpcman
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Wednesday October 8, 2008
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June 15, 2019
- Apr 22, 2013 at 01:33 PM
I can get to google, then put something in search box, but when i click on any link it says that I have no internet connection. I was on the phone with support yesterday for 2 hours and had no solution. We went through advanced settings, uninstalled iE9, but nothing worked.

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xpcman
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Wednesday October 8, 2008
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Apr 22, 2013 at 01:33 PM
What support (computer maker or ISP?)
What type of internet access?
Wired or wifi connection?

There are multiple failure points possible:
1. ISP
2. modem
3. router
4. computer hardware (different hardware for wired and wireless connection)
5. computer software (firewall, virus, Windows)

Can you test the computer on a friends network or have a friend use your connection? Or do you have other computers and/or tablets/phones that can be used to test the connection?

You might need to have a local computer repair shop take a look at the computer. These types of problems often take "hands on" access to diagnose and fix.

Good Luck
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