Having a problem connecting

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Monday April 22, 2013
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19532
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Wednesday October 8, 2008
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June 15, 2019
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I can get to google, then put something in search box, but when i click on any link it says that I have no internet connection. I was on the phone with support yesterday for 2 hours and had no solution. We went through advanced settings, uninstalled iE9, but nothing worked.

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Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,925
What support (computer maker or ISP?)
What type of internet access?
Wired or wifi connection?

There are multiple failure points possible:
1. ISP
2. modem
3. router
4. computer hardware (different hardware for wired and wireless connection)
5. computer software (firewall, virus, Windows)

Can you test the computer on a friends network or have a friend use your connection? Or do you have other computers and/or tablets/phones that can be used to test the connection?

You might need to have a local computer repair shop take a look at the computer. These types of problems often take "hands on" access to diagnose and fix.

Good Luck