Unable to access web pagesSolved/Closed

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... although connected to the internet (I get updates without any problems, as well as time and weather), the browser's page (Chrome, Firefox or I.E.) opens but it doesn't go any farther. The small round icon keeps turning to no end and I can't access any e-mail and/or webpages.

I have an ASUS laptop, equipped with Window 7. I have talked to my internet provider who has confirmed that I am connected to the internet; run CCleaner, antivirus, etc... to not avail.

I am of course typing this note at home on another computer that doesn't have the problem.

Thank you in advance for any help offered.

Ambucias · Answer

Hello,

Can you get on internet if you boot in safe mode?

cat_leap · Answer

Hello and thanks for your reply. No, I haven't tried to" boot in safe mode". Forgive me for my ignorance, but how do you do that?

cat_leap · Answer

Hello!

I did boot in Safe mode and I couldn't access the internet. Same scenario: I get a piece of a first page (sometimes a blank page) and the icon turns, turns, turns... Yesterday, I called again my internet provider who confirmed that the computer is shown being connected. After complete diagnostic from his part, he recommended that I take my computer to a repair shop... What do you think?

Thank you again for your help; very much appreciated!

Ambucias · Answer

Hello

From any mode, go to all programmes and click on tool and then on system restore.  Choose restore to a previous time.  Locate a date indicated in bold and choose one prior to the appearance of the issue, click on next.  Hopefully your system will be restored without the issue.

Good luck

P.S. There will be no lost in data

cat_leap · Answer

Thank you. I did all that you said but when it came to restoring to a previous time, only 2 updates are listed (the 2 and 3rd of January 2014) and the problem I have dates from two weeks ago and since the computer has been receiving several updates of all kinds...

Thank you again!

Ambucias · Answer

What is you antivirus?

Do you have access to another computer where you download a tool to a pendrive?

Let's make one test:

Remove Chrome as it often creates conflicts.

Disable your antivirus and see if you can connect with Firefox

Ambucias · Answer

Did you remove Chrome and disabled your antivirus (temporarily) ?

A pendrive is also called a flash drive see this picture of one

http://static.commentcamarche.net/en.kioskea.net/faq/images/HMmZZyNx-usb-s-.png

Ambucias · Answer

You are correct you cannot go without an antivirus, it's a must!

I am not familiar with Avast which in my opinion is one at the bottom of the scale compared F-Secure and Kaspersky.

If you wish to Avast, you must look around to disable the function which prevents your browser from surfing.

If your Avast is the free version, I can suggest a better free av to you.

Best regards

P.S. Thanks for the compliment but I work with logic.

Ambucias · Answer

Hi again

This is what I recommend:

https://ccm.net/downloads/security-and-maintenance/6953-avg-antivirus-free-for-pc/

Good luck

Ambucias · Answer

Great !  You are most welcome.

One last suggestion:

Download CCleaner and run it to clean your cache and the registry, just to ensure to rid any crumbs left behind by Avast.  Here is the download link:

https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/

Au revoir et bonne chance

Unable to access web pages

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