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Laptop wont boot past loading screen

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hodgson3149 Posts 1 Registration date Friday January 10, 2014 Status Member Last seen January 10, 2014 - Jan 10, 2014 at 04:27 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 10, 2014 at 03:51 PM
My dad asked my to have a look at his dell Vostro 1000 laptop, he said he had to do a system restore and since then he just gets to the Microsoft Corporation screen then goes black with just the cursors.
I have tried to re-install the O/S but wont load the CD, I cant boot into save mode either.

Any Help
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jan 10, 2014 at 03:51 PM
Dell laptops have diagnostic software built-in. I think it's either the F10, F11 or F12 key right after the Dell logo is displayed. I suspect a failed hard disk at this point. Please run the diagnostics a report your results.

Good Luck
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