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WD passport

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jimborock Posts 1 Registration date Sunday January 12, 2014 Status Member Last seen January 12, 2014 - Jan 12, 2014 at 08:07 AM
 jimborock - Jan 17, 2014 at 03:30 AM
Hi please help I can not retrieve files or photos from my WD passport. I had dropped it and tried to insert drive and see light on the passport itself but can not be detected.
Appreciate your help.
Thanks,
Winnie

1 response

Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 12, 2014 at 02:52 PM
Dropped = broken

Sorry
jimborock
Jan 12, 2014 at 03:28 PM
no its not broken..thanks for the early reply
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 12, 2014 at 08:10 PM
If it doesn't work then it's BROKEN. There are two parts to an external drive.
1. the USB/hard drive interface
2. the hard drive itseft

In your case I suspect the hard drive itself is broken.
jimborock
Jan 13, 2014 at 02:35 PM
thnks xpcman but when I checked there is still power and its says that it is working properly except cant be detected..if it is broken that means that there is no chance to repair it?
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 13, 2014 at 02:44 PM
A commercial data recovery service can often recover data from broken drives. This service starts at around $1,000 and goes up from there.

You should check to see if the drive works on another computer. But, I suspect the drive r/w heads were damaged by the impact of the fall.
jimborock
Jan 17, 2014 at 03:30 AM
OMG! the services too much, yes I did try to check to another computer and still doesn't work, now this means I cant retrieve my files unless I'll gamble bringing it to the services. thnks so much for your time and your help is very much appreciated. Cheers1

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