Gateway recovery cd won't let me select recovery options

soscc Posts 2 Registration date Thursday January 23, 2014 Status Member Last seen January 24, 2014 - Jan 23, 2014 at 01:10 PM
fxguille Posts 1 Registration date Monday April 21, 2014 Status Member Last seen April 21, 2014 - Apr 21, 2014 at 06:33 PM
i have a gateway p7ys0/nv77h19u laptop that the hard disk had crashed. we replaced the drive and when we boot up with the gateway windows 7 home premium system restore disk (gateway recovery management v7.7.6), the options to do a total system recovery or a retain user data recovery are grayed out. the only option available is to exit.

does anyone know how to get the options to come up so I can get this laptop going?


3 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,833
Jan 23, 2014 at 06:46 PM
This Gateway recovery software is looking for the recovery partition on the hard drive. The optical disk does not contain a copy of Windows, only the software to copy the image from the recovery partition to the active "C" partition.

You will either need to get the Windows DVD for Gateway or buy a retail copy.

Good Luck