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Ran Malwarebytes on Gateway LT Touch - now it will not reboot

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gatewayer Posts 1 Registration date Sunday March 9, 2014 Status Member Last seen March 9, 2014 - Mar 9, 2014 at 02:39 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 11, 2014 at 06:07 PM
I got a Gateway LT Touch - Windows 8 new laptop a few days ago. Started getting unwanted programs installing so ran malwarebytes. At the end of running it said to restart - but it will not reboot! :-( just keeps saying that it is "Preparing Automatic repair" (for a few seconds) and then "Diagnosing Your PC" and then "Attempting repairs" and it gets stuck there.

I have left it on "attempting repairs" for about 10-15 minutes.

I have tried rebooting a bunch of times - tapping the F8 key by itself and while holding down Shift; tapping the F10 key by itself and aslo while holding down Alt. Nothing has worked!

HELP!
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Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 11, 2014 at 05:44 PM
It appears that you had a serious malware Trojan problem and Malwarebytes deleted critical parts of the Operating System. If you have access to the Windows install disk you can try a "Repair" operation. Otherwise, you will need to re-install Windows.

Good Luck
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 11, 2014 at 06:07 PM
I will second Xpcman's motion
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