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Gateway laptop.

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Evy_luvs_u
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 - Mar 19, 2014 at 02:51 PM
xpcman
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 - Mar 19, 2014 at 03:19 PM
I have a gateway laptop, model EG70. I turn it on and there is the usual loading screen. All of a sudden a blue screen that says, "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." pops up. After a minute or two the screen just goes black. The laptop is still on though because you could hear the fan running. I don't know what to do. This happens every time I try to turn on the laptop. It's been doing this for about a week now. Please help! :)

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xpcman
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Mar 19, 2014 at 03:19 PM
There are many possibilities:
1. A hard drive failure in the physical area holding the Windows software
2. A motherboard failure in the hardware controlling the hard drive.
3. A Windows OS software error.
4. A failure in one of the memory modules.

If you have the Windows DVD or a backup your burned. You can try starting the computer from the optical drive and doing a Windows repair. That has a small chance of finding a software problem.

The hardware problems are best left to a local repair shop to find/fix.

Good Luck
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