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WD Passport not being recognised

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tashagill Posts 1 Registration date Saturday May 10, 2014 Status Member Last seen May 10, 2014 - May 10, 2014 at 08:41 AM
Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - May 10, 2014 at 05:30 PM
Hi

I have a new WD passport and in the last week it has stopped being recognised on my computer. I have followed your other articles which advise I should go on device manager and uninstall any greyed out devices. There are no grey areas showing. I have also tried to update the WD firmware but the system is still not picking up the device. The device is working as the light comes on and I can hear the device making a noise

Please can you help

Thanks

1 response

Answer 1 / 1
Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
May 10, 2014 at 05:30 PM
Try this 1.

Check in the "Disk Management".

Click on Start --> In search bar, type diskmgmt.msc and press Enter.

"Disk Management" window will be opened. If you notice a partition without a

drive letter then right-click on it --> Select "Change Drive Letter and Paths..." -->

Click on "Add" button --> Add --> Select the drive letter --> Click on OK.

Good Luck

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