External Hard Disk not detected

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Ann - Nov 23, 2014 at 06:47 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Nov 25, 2014 at 08:00 AM
Hello,

I have a 1TB Seagate external hard disk.When i connect to computer,the light becomes on but it does not show up in my computer or device manager.It remains connected for a brief time and disconnects by itself and the light goes off.Can anyone please help me?
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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Nov 25, 2014 at 08:00 AM
Hi Ann,

When you connected the drive for the first time, did it install it's drivers? If not, try to search and download them from the manufacturer's web page. If I were you, I would check the device with another USB cable and on another PC in order to verify where the issue comes from.

Hope this helps
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