External Hard Drive

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KingslyKiuwou Posts 1 Registration date Tuesday 25 November 2014 Status Member Last seen 25 November 2014 - 25 Nov 2014 à 07:58
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   - 25 Nov 2014 à 09:38
Hi,
I have files in my external hard disk that are hidden but are showing in the used capacity. How can I access these files and folders?
Please help me as I am not a computer expert.
Thanks

1 response

Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   37
25 Nov 2014 à 09:38
Hey KingslyKiuwou. Try changing the folder options to see if the files and folders show up. For Windows 7 click on the start menu button and write "folder options" (this is the same for Windows 8, but instead of the start menu, just click the Windows key and search it there), then open the folder options and click on the second tab "View" and there mark this option "Show hidden files, folders and drives". After that click OK and see if the folders are visible in your drive.
If that doesn't help, this my be due to a virus or malware, so I'd suggest that you update your anti-virus program's database and run a full scan.

Hope that helps.
Boogieman_WD


WD Representative