Dell Inspiron 15 won't turn on [Solved/Closed]

Blakerman17
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- Jan 28, 2015 at 05:40 PM - Latest reply: Blakerman17
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- Jan 30, 2015 at 01:23 PM
Hi,
I have an Inspiron 15 5000 series and I was having trouble with the display. I turn on my laptop and then I login but after I login all I see is my mouse icon with nothing else. I tried a solution that I found on here earlier but now my laptop won't turn on. Any solutions for either of my problems would be greatly appreciated.
Thanks
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BrianGreen
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- Jan 28, 2015 at 11:20 PM
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Thank you
Hi Blakerman17

With the "Wont turn on" issue ... I need to ask an obvious question and I dont mean to insult your intelligence, but ... Does the battery have any charge? Does it turn on if the Power supply is plugged in? Is the charging light coming on when the charger is plugged in and powered on?

Next, can you expand on what you mean when you say it wont turn on? Are there any fans on? does it make any noise at all?

Ok - simple stuff out of the way. Now assuming there is no sign of life at all, the battery is charged and you see the charging light try this strange sounding solution (and yes - I know it sounds mad)

Remove the charger.
Remove the battery.
Push the "On" button and keep it pressed for about 30 seconds with no power attached. Obviously it wont turn on, but bear with me.
Now replace the battery. Turn the machine on.

Working?
Blakerman17
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- Jan 29, 2015 at 08:16 AM
Hi, I feel very stupid now but I realized that my battery was not in correctly and the charger was not put in correctly but now I fixed so that one is out of the way. Onto the next issue. I press the power button on my laptop and it starts up fine and then my login screen shows up, where I then login. After that it logs me in but then, where my start menu should be (i forgot to note I have windows 8.1), it just shows a dark ash-coloured screen. In this screen I can move and see my mouse pointer and my ctrl-alt-del option works but other than that nothing seems to work.
Thanks
BrianGreen
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- Jan 29, 2015 at 08:57 PM
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Ok - its great that your machine is not dead!

Can you start it in safe mode? ... to get there try this -

1) When you boot to the login screen, hold down the SHIFT key and click on Restart. This will take you to the troubleshooting option screen where you can enable Safe Mode.
2) Click on the Troubleshoot button.
3) Select Advanced Options.
4) Now choose the Windows Startup Settings option.
5) Finally hit the Restart button.

This should let you into the Advanced Boot Options screen. Choose Safe Mode (using the arrow keys) and hit the Enter Key. When it eventually opens dont worry if the icons look big and the screen shows wierd colours - it may be using different graphice settings in Safe Mode.

If you get there and you can see a desktop and the start button works then it is possibly a startup program/service that is causing this issue - perhaps you installed new software, or a driver has been updated. You can try now to use System Restore to take oyu to a time where you know the machine worked. I prefer to use the restore point before the date you know works. It might also be worth performing a virus check before the restore - assuming it lets you.

Let me know how you get on.
Blakerman17
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- Jan 30, 2015 at 12:50 PM
Hi BrianGreen,
I tried what you told me and it worked flawlessly. Thank you so much for your help.
-Blakeman17
BrianGreen
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- Jan 30, 2015 at 01:19 PM
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Thank you
Glad to have helped. I take it your issue is resolved and normal mode works now?
Blakerman17
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- Jan 30, 2015 at 01:23 PM
Yes normal mode works perfectly and have had no problems so far.
Thanks