Toshiba aptop not working

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steviet Posts 1 Registration date Thursday 12 February 2015 Status Member Last seen 12 February 2015 - 12 Feb 2015 à 13:02
BrianGreen Posts 1005 Registration date Saturday 17 January 2015 Status Moderator Last seen 30 September 2021 - 12 Feb 2015 à 13:39
Hi hope u can help I created a new profile on my laptop for my family to use then if I tried to login to my profile it will log in but when it dose the screen is black but I can see the mouse and I can get the ctl alt delete menu up but that's it so I used the gest profile and I could still access all my stuff but now it's doing the same on both profiles. It worked fine in safe mode but I have a uni project to finish next weak so if you know how to fix this plz get back ASAP.
thank you
Steve x

1 response

BrianGreen Posts 1005 Registration date Saturday 17 January 2015 Status Moderator Last seen 30 September 2021 149
12 Feb 2015 à 13:39
Hi steviet,

While in Safe mode do a malware and virus check. If your current antivirus doesnt pick anything up try a (free) on-line one. You will need "Safe mode with networking" for that.

Good luck.