1525 Dell I want reset, I tried F8, no repair is offered there [Closed]

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Ambucias
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Hello, and help me, please. I have been going around with Dell for them to send me new disks to do a COMPLETE factory reset. They refuse since I don't know the name of the person who originally owned it. I have the service # and the vista tag, but they say too bad, goodbye. This is a computer I got for my 15 year old grandson.
I have searched youtube, about, anywhere I can think of, and they all say F8, nope doesn't give me that option. I have tried F 10, 11, 12, nope. PLEASE HELP me out! The computer will not connect to the internet, it says the adapter is off, I have tried fixing it many times.

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If you want to restore your system back to the way it was shipped, when the system boots, immediately press the ctrl and F11 keys at the same time and you will enter the Dell Recovery Restore Utility.

You should have backed up any files that you may need after the restore completes because all the data on the system will be lost.

After you enter the Dell Recovery Restore Utility, just follow the instructions and the restore should complete in approximately 8-15 minutes, depending on how much data is to be restored.

When the restore is complete and the system reboots, you will need to enter all the user information as you did when you originally started the system.

When back to the desktop, you can then install any programs you may have used after you got your system and copy any files that you backed up.

Hope this helps.
sherswan
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I have tried this many times in many variations with many F keys and w & w/o a CTRL key. I do NOT ever get an option to recover or repair. I have no past info or software on this computer. All I want to be able to do is have my grandson turn it on and get on the internet.
Thank you for trying, Sherri
Ambucias
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14,247 > sherswan
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Hi Sherri,

It looks like you are acquiring cheap, second hand computers which are full of problems. For $400 you can purchase a good brand new HP.