Hello, and help me, please. I have been going around with Dell for them to send me new disks to do a COMPLETE factory reset. They refuse since I don't know the name of the person who originally owned it. I have the service # and the vista tag, but they say too bad, goodbye. This is a computer I got for my 15 year old grandson.
I have searched youtube, about, anywhere I can think of, and they all say F8, nope doesn't give me that option. I have tried F 10, 11, 12, nope. PLEASE HELP me out! The computer will not connect to the internet, it says the adapter is off, I have tried fixing it many times.