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No internet connection

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pensioner Posts 3 Registration date Sunday 9 August 2015 Status Member Last seen 14 October 2015 - 9 Aug 2015 à 03:34
pensioner Posts 3 Registration date Sunday 9 August 2015 Status Member Last seen 14 October 2015 - 9 Aug 2015 à 12:56
Hi,new here so please be patient :)

I bought a ASUS laptop 3 months ago and out of the blue had no internet connection. I cant remember the original error but have had different ones every time I try to connect. I did a system restore but no fix. Been in touch with Amazon as that's where I bought it, cant get a refund because it was supplied by another seller via amazon. Contacted said seller who sent me to ASUS tech support. I am a complete technophobe a. they sent me a link to download a network card .... great but how do I get it onto my new laptop from this my old one ?
The seller advised resetting the laptop which I did and of course it is asking me to install windows but I have no internet connection so cannot do this.
I'm sorry this is so long but I'm honestly stuck I just don't know how to achieve transferring the driver to new computer any help would be appreciated . thank you in advance

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xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
9 Aug 2015 à 12:46
I appears that you have really messed up the computer if it now wants you to reinstall Windows. You might have had a malware infection that disabled your Internet connection or a hardware failure with the network chip.
Drivers just don't fail and need replacement.

At this point you need a friend with extensive PC experience or the help of a good PC repair shop.

It's possible that you will need to buy a USB wifi adapter to replace the broken/disabled part.

Good luck
pensioner Posts 3 Registration date Sunday 9 August 2015 Status Member Last seen 14 October 2015
9 Aug 2015 à 12:56
oh flippin eck , well thank you very much for your response , I don't understand wht the asus techs sent me a download link for network card if its not boing to fix it :( I will try find a pc repair but I live in Spain and shamefully I don't speak Spanish well enough to explain to them

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