WD Elements HDD - Corrupted and unreadable

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catherine_WD
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- Jan 3, 2016 at 08:37 AM
R2D2_WD
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- Jan 6, 2016 at 06:35 AM
Hello,

I have a WD elements of which I tried to open it when the system prompted me with the following words:

"H: is not accessible. The file or directory is corrupted and unreadable."

I had tried the suggestion of using "chkdsk /f h: --? enter"

The reply as below:

"The type of the file system is NTSF.
Unable to determine volume version and state. CHKDSK aborted."

What is wrong? I hope I can retrieve all the files inside the external HDD as I have plenty of important files and images inside. Thinking of losing all of them makes me sad. :(

Hope someone can shed some light on this matter.

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catherine_WD
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Jan 5, 2016 at 10:16 AM
Hi R2D1_WD,

Thank you for the reply.

I had tried to connect the disk today again with my existing USB cable and another USB cable on the same laptop. But bad luck, today my laptop cannot even detect the device!

If next time I am able to reconnect again and the same command prompts out as per my first question, what will be my device named after? Will it be H: or G: or the name I previously assigned to (i.e. Red Devil)?

You mentioned about the Linux Live CD. Is it possible for me to get from any computer shop? I am currently using DELL laptop.

Thank you for your advice.

Rgds
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R2D2_WD
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Jan 6, 2016 at 06:35 AM
Your device should keep its name unless the drive letter is already taken by another drive. To confirm that, first open Disk Management and check drive’s drive letter and file format. Those Linux CDs should be free for download. Search online for some new versions. You should burn a CD or USB in order to boot from. No installation is needed.
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R2D2_WD
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Jan 4, 2016 at 04:06 AM
Hi Catherine_WD,

I am sorry for any inconveniency caused by your WD Elements. Could you open Disk Management and tell me if the drive appears there and if it has a correct file format? I strongly recommend you to check your drive with another USB cable and on another PC. It was a good decision using the chkdsk command. The command I would use is chkdsk h: /r, where h should be the drive’s drive letter.
Since you have valuable data on the drive, try booting from a Linux Live CD and connect the drive. You may be granted enough access to save your data.

Hope this helps

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