HELP, I can't access my WD Passport 1tb external HD :( [Closed]

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R2D2_WD
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At first I can't eject my HD, before this it work normally, below some image and description on my situation now...:

1) I'm trying to open "Disk Management" to check my "WD Passport" status, I try to do initialize and this ( image ) what happen..

http://s1370.photobucket.com/user/dean_ax3/media/01_IO_device_error_zps4cc0f349.png.html

2) This is what my "Devices And Printers" show when i'm plug it in

http://s1370.photobucket.com/user/dean_ax3/media/04_My_WD_status_in_Devices_And_Printers_zps07b82390.png.html

3) I already used about 8++GB of my storage though and this what "WD Smartware" show me :(

http://s1370.photobucket.com/user/dean_ax3/media/03_WD_Smartware_zps8e667cf8.png.html

4) My "WD Passport" status in "My Computer"

http://s1370.photobucket.com/user/dean_ax3/media/05_Not_appear_in_My_Computer_zpsd2dff5ec.png.html

My hope >

1) Can retrieve all my data back ?
2) What is the status of my WD Passport?
3) How can I access my WD Passport back ?
4) Just what causing this?

Please I really hope someone can help me though.. you know for 8++GB data, only god know how much time I invested to get all that data, .... i'm really scared... OMG OMG

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Hi there,

I would like to apologize, because I can not really see those screenshots right now. However, you have done pretty good job collecting them and explaining the case. I would try to assist you without actually seeing them.
First of all, I recommend you to download the Data Lifeguard Diagnostic and scan your My Passport. I leave you a link below. Use the command prompt and type the Chkdsk/r command, which may recover some readable information. I leave you more details about the Chkdsk command. Try the device on another PC and with another USB cable. Reinstall the drivers from Device Manager, restart the PC and plug in the device. Let OS reinstall them. If you initialize the HDD, all the data will be erased.
Frankly, there could be many reasons for this I/O error. It could be OS related, cable issue or HDD issue.
If what I suggested does not help you, try accessing the drive on another OS. I recommend you Linux Live CD. You may get enough access to copy your files. After that, if you have warranty left, contact the reseller and get a replacement.

http://technet.microsoft.com/en-us/magazine/dd637756.aspx - Chkdsk command
http://support.wdc.com/product/download.asp?groupid=810&sid=3&lang=en - Data Lifeguard Diagnostics for Windows.
http://www.tomshardware.co.uk/answers/id-1910707/western-digital-external-drive-error.html - Check this topic

Hope this helps
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You should be able to use a Linux Live CD, even without an installation. You should boot from the CD and wait the loading time. I hope you will manage get your files and a nice working device as a replacement from WD.
Hi there can you please post on how you went.
I have the exact same issue although I have for some strange reason a 7mb partition on my 2TB wd passport ultra.
I know that I have at least 1.2TB of space left.
I just came back from holidays where I plugged the hard drive into an apartments LG tv and no files would play. Since that day I can't access my passport hard drive.
Plz help anyone
R2D2_WD
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115 > Wazza57l
Hi there,

What is the name of the partition? Is it a WD Unlocker? Can you open it and see some files in it? Have you used you My Passport on that TV before? You may need to change the file format in order to use the device on a TV. What happens when you connect the disc to a PC? Can you see it in Disk Management and Device Manager? I recommend you to check with another USB cable.

Hope this helps
Thanks Mr R2D2 for your guide, here is the result for some of the test

1) Try with another computer >>> same result still can't acces, they install drives but still appear unallocated in disk management and not appear as partition in "my computer"

2) Reinstall Driver >>> no change happen

3) Other OS >>> darn I hope I can find the one with it, can I install linux in my windows 7 laptop?

Mean while i'll try the other method you mentioned, I already contacted WD about this and glad my warranty stilll valid hope I can recover some of data if worse case occur. 8++ gb of data .... T____T

I'll be back thank you Mr R2D2