WD external hard drive saying "this folder is empty"

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My_HD_go_bye_bye Posts 2 Registration date Saturday April 23, 2016 Status Member Last seen April 24, 2016 - Apr 23, 2016 at 05:51 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Apr 25, 2016 at 05:30 AM
Greetings!

Since this afternoon I've been having trouble with my external hard drive. It first started when I clicked on one of the folders in it and was told the folder was empty. It's the main folder on the drive so it should have had quite a bit of stuff in there.

I restarted my computer to see if that would fix the problem but it made it worse. Now the drive takes several minutes to load and when I try to open it it says "this folder is empty". Not only is the original problem folder not visible, all folders are now gone. It's as though the whole drive is empty.

One time when the folder loaded I could see that there was only 3GB free out of 2.7TB so I know the files are still on there. Unfortunately it won't even display this anymore. It just says "Local Disk (F:)" but doesn't display the status bar showing how much of the drive is used.

I tried running a disk check but it said "The disk check could not performed because windows cannot access the disk".

I also tried to open a previously opened file from the drive but was met with this:
"The drive or network connection that the shortcut '' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, then try again."

I checked that the cords were plugged in and tried plugging it into different USB ports which both failed. My other external USB works fine when plugged into the same spots.

My specs are:

Toshiba Notebook
Intel(R) Core(TM) i5-2410M CPU @2.30 GHz 2.30 GHz
4.00 GB RAM
64 Bit Operating System
Windows 7 Professional, service pack 1

I'm completely lost so any help you could give would be greatly appreciated!

Many Thanks!


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3 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Apr 23, 2016 at 02:19 PM
It appears the hard disk has failed. Or a least the section that hold the directory has failed. If you can't do a check disk you have little hope of data recovery.

Some people of had success using a Linux computer to read disks that Windows can't.

Good Luck
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