2tr WD My Passport Ultra not responding
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Ayo
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May 24, 2016 at 11:57 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Jul 11, 2016 at 04:01 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Jul 11, 2016 at 04:01 AM
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2 responses
xpcman
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May 24, 2016 at 01:40 PM
May 24, 2016 at 01:40 PM
Perhaps you should read this:
https://ccm.net/forum/affich-650763-western-digital-my-passport-not-detected
https://ccm.net/forum/affich-650763-western-digital-my-passport-not-detected
I have the same issue With a My Passport Ultra 2 TB and an Asus Rog G751JT WIN-10, In a HP Satelite-WIN 7 it work perfectly but in win 10 I have issues.
I cant read or write, the WD HDD Crash ever I tried to do some thing. I cant analise or repair, I tried to update Firmware but the HDD cannot be detected by WD software.
Disk part doesn't work well, I uninstalled and reinstalled the drivers by device manager, But Didn't work.
I cant read or write, the WD HDD Crash ever I tried to do some thing. I cant analise or repair, I tried to update Firmware but the HDD cannot be detected by WD software.
Disk part doesn't work well, I uninstalled and reinstalled the drivers by device manager, But Didn't work.
R2D2_WD
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Monday September 1, 2014
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February 20, 2017
155
Jul 11, 2016 at 04:01 AM
Jul 11, 2016 at 04:01 AM
Hi Darknel,
I am sorry for any inconveniency caused by your My Passport drive. You have done pretty good job troubleshooting the problem. I would recommend you to search for some driver updates from the laptop manufacturer’s web page. Search for USB drivers updates. Furthermore, check if your Windows 10 is up to date. Open Disk Management and check if the drive is recognized there. If it is not, open Device Manager and uninstall the USB hubs. Restart the laptop and reconnect the My Passport Drive. If you have important data on the drive, I recommend you to back it up. To verify the condition of your drive, download Data Lifeguard Diagnostic and run the quick and the extended test.
http://products.wdc.com/support/kb.ashx?id=41IKwG
Hope this helps
I am sorry for any inconveniency caused by your My Passport drive. You have done pretty good job troubleshooting the problem. I would recommend you to search for some driver updates from the laptop manufacturer’s web page. Search for USB drivers updates. Furthermore, check if your Windows 10 is up to date. Open Disk Management and check if the drive is recognized there. If it is not, open Device Manager and uninstall the USB hubs. Restart the laptop and reconnect the My Passport Drive. If you have important data on the drive, I recommend you to back it up. To verify the condition of your drive, download Data Lifeguard Diagnostic and run the quick and the extended test.
http://products.wdc.com/support/kb.ashx?id=41IKwG
Hope this helps
May 25, 2016 at 12:25 PM
My passport drive makes a sound like when a disk is slotted into a DVD driver but doesnt load.
Can you please send link to download the original driver or the one compatible with Windows 10. This may be what is affecting it.
Thanks