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Connected but no Internet access

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Frederick - Jun 12, 2016 at 07:25 AM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 12, 2016 at 06:20 PM
Hello,
It says I am connected to the modem but I have no internet access. Weirdly I can connect and browse on the Internet with other devices. I've tried a couple of solutions given by troubleshooting sites but they do not work.. I've tried both connecting wirelessly and cable-ly, both give me same problems.. Any help given would be appreciated

Thanks.


1 response

Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jun 12, 2016 at 06:20 PM
Malware could have installed a proxy server that is preventing you from accessing the Internet. You can find the proxy server setting in Internet Explorer Tools tab. I suggest you also run a malware scan,

Good Luck

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