Lenovo laptop, G505s, which simply keeps shutting down

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Midori984
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- Aug 7, 2016 at 05:11 PM
Ambucias
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- Aug 7, 2016 at 06:26 PM
Hello everyone,

For months I have been experiencing problems with my Lenovo laptop, G505s, which simply keeps shutting down all the time. I have had it cleaned (twice in a month), but even though it doesn't get hot anymore, it still keeps shutting down. This usually happens as soon as I open two or three tabs on my browser at the same time, so I guess the problem is not overheating. There is no "blue-screen-of-death" or any other warnings.

Can someone please explain to me why this is happening, and give me some advice on this matter? Hopefully something that I could do myself (I know this is too optimistic, but I really do not feel comfortable with strangers "fixing" it without any improvements anymore)?

This is my first post here, so I apologize in advance if I did something wrong.
Thank you so much in advance!

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Ambucias
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Aug 7, 2016 at 05:24 PM
Hello

Since your laptop shuts down only after you open two tabs on your browser I would be inclined to think that your RAM memory is at fault.

How long after opening another tab?

Does it happen any other time?
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Midori984
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Aug 7, 2016 at 05:38 PM
Hello Ambucias, and thank you for your reply!

It usually starts loading the tab, then you can literally hear it struggling with it for a second or two, and than it just goes off. It depends on the webpage I would like to go to as well, it seems.
If I use only one program, for instance, only Skype or Word, it works fine for an hour maybe, but as soon as I try to start something else, it shuts down. Also, if I only open YouTube page, it works fine for an hour or so, but if I tried to open my e-mail at the same time...

I thought it was memory's fault too, since I have to use both Skype and Chrome at the same time for work, but when I took it to be serviced, they would say it was due to the heat.

What should I do if the problem was in the RAM memory?
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Ambucias
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Aug 7, 2016 at 06:26 PM
Thanks for all the explanations.

If it's not that hot in the room you are working in and the fan runs well, I doubt about over heating.

Your explanations lead me again to memory RAM issue.

If I were you, I would do the following:

1. Remove the ram sticks, clean them with a soft cloth and reseat them properly.

(When doing the above ensure you are on a non static electricity surface)

2. If the shut down occurs again, try one ram stick at a time. This will determine which one is faulty and needs to be replaced.

3. If all of the above fail, purchase a new ram stick and repeat step #2

4. If the above steps do not result in a positive result, let me know and we will try a system and software diagnostic.

Good luck

P.S. Catch you tomorrow
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