WD my Passport Not working
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Venkatesh R
-
Sep 24, 2016 at 11:45 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 26, 2016 at 03:15 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 26, 2016 at 03:15 AM
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2 responses
Ambucias
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47310
Registration date
Monday February 1, 2010
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Moderator
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February 15, 2023
11,162
Sep 25, 2016 at 05:42 AM
Sep 25, 2016 at 05:42 AM
What is your question?
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Sep 26, 2016 at 03:15 AM
Sep 26, 2016 at 03:15 AM
Hi Venkatesh R,
I am sorry for any inconveniency caused by your WD drive. Do you have important data stored on the drive? If you do, please test your My Passport on another PC and with another USB cable. Do not try to format or initialize the drive. Check if the drive is listed in Disk Management with a correct file format. Does the file format appear as RAW?
Search for a data recovery tool and try to backup all important data. I leave you a link with some suggestions. If you manage to save all data, format the drive and download the WD diagnostic software Data Lifeguard Diagnostic:
http://products.wdc.com/support/kb.ashx?id=GfnhJK
Check the drive’s condition. If it appears At Risk and the drive is under warranty, please contact the seller.
Check the link below for some data recovery tools:
https://ccm.net/downloads/tools/file-management/
Hope this helps
I am sorry for any inconveniency caused by your WD drive. Do you have important data stored on the drive? If you do, please test your My Passport on another PC and with another USB cable. Do not try to format or initialize the drive. Check if the drive is listed in Disk Management with a correct file format. Does the file format appear as RAW?
Search for a data recovery tool and try to backup all important data. I leave you a link with some suggestions. If you manage to save all data, format the drive and download the WD diagnostic software Data Lifeguard Diagnostic:
http://products.wdc.com/support/kb.ashx?id=GfnhJK
Check the drive’s condition. If it appears At Risk and the drive is under warranty, please contact the seller.
Check the link below for some data recovery tools:
https://ccm.net/downloads/tools/file-management/
Hope this helps
