Connected to the Internet but Can't Browse [Solved/Closed]

Ask a question Btownhero - Last answered on Sep 10, 2017 at 12:53 AM by YxcAbC
Hello, I was just surfing on firefox one day and decided that I wanted to try out google chrome on my computer. I tried to download it directly from the source at google, but download of the installer would not finish. I then tried the setup that installs it over the Internet, but the installer would not proceed. It recommended that I change the settings on my firewall, which I did. After doing that no browser, whether it be firefox, safari, ie, or anything else, is allowing me to browse the internet, they just keep telling me that eithr the session has timed out or they could not connect to the server. I have everything that is checkable, I have run virus/spyware/malware scans, I've done the resetting of the Internet explorer options, I've also run the Norton remover. None of these things has worked. I also tried to run a system restore on my computer, but an "unidentifiable error" keeps it from working no matter which restore point I choose. I know it's not the network because one of the computers in the house is hooked up to the dsl modem while another one is connected to the wireless router, neither of which are working with my laptop. I really need some help to resolve this.

plus moins
Follow these steps incase your Internet connection is connected but you cant browse using any of the browsers.
You might be able to play games online like CS 1.6,DOTA or HORN but JUST cant access any website.

>> Resolve your DNS settings to that of Google's

1. Go to LAN settings
Control panel > Network and Inernet > Change adapter settings > Right click on local area connections > Properties > Click on IPv4 > Properties >
Use following DNS server address > Preferred DNS : Alternate DNS:
Check validate settings upon exit.
If it still doesnt work then repeat the above steps but uncheck validate settings.

>> WINSOCK reset

1.Go to run and type 'cmd' (Run as administrator)
Type "netsh int ip reset resetlog.txt" and press enter
Type "netsh winsock reset" and press enter

>>DNS Flush

1.Go to run and type 'cmd' (Run as administrator)
Type "ipconfig /flushdns" and press enter

If none of the above methods work then do a boot time scan using your antivirus cos it might be a virus attack thats causing the problem.
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Fisi- Jul 25, 2015 at 01:29 PM
How do u run as administrator
Shadow702- Nov 27, 2015 at 04:13 PM
thank you so much tried the first method and didnt work tried the second method and worked like a charm. I have tried to fix the problem for so long that it has left me with BIG TIME fustration but it WORKS!!!! Thank you so much allen007 my hat goes off to you!
Libra- Jun 25, 2017 at 01:12 AM
Thanks. It works.
Rick- Aug 6, 2017 at 10:30 AM
Thanks for this information. I was at a loss for what could be causing such odd behavior. This solved the problem!
YxcAbC- Sep 10, 2017 at 12:53 AM
Thanks! Method 3 worked
plus moins
let us say the network adapter is working fine especially if it's for wireless adapter or NIC.
i think you need to check you IP going to start>run>cmd a black screen will appear. type ipconfig/all and check the IP if there is an ip for as long as it's not or 169.x.x.x your good to go. you can also try to check if the network adapter is working by pinging it in the black screen type ping Also try to check Browser settings on IE go to [IE7 or lower] [for IE8 a gear icon at the upper right hand side]Tool>internet options> Connections tab>Lan settings button> uncheck everyting and there should be no proxies. I assume you have the TCP/IP settings set to obtain automatically an IP adress to your ISP right? Try to also reset the IE settings under Advanced tab in internet options, hope it will help. Otherwise for deep and major technical troubleshooting you might need to got to start>run type services.msc [let me know if its helping or not] then I might do a little research for it.
Smokeeater11- Oct 9, 2012 at 09:38 PM
Thanks worked for me as well.
magreth 1Posts Tuesday November 27, 2012Registration date November 27, 2012 Last seen - Nov 27, 2012 at 02:59 AM
it definitely works!!!!!!!!!
ten- Aug 3, 2015 at 11:50 AM
Thank alot.
cv- Nov 21, 2015 at 08:58 PM
thanks very much sir
Selkies- Nov 24, 2015 at 06:06 PM
Dude your a genius
plus moins
Try to change your DNS on TCP/IP setting...change to...
Preferred DNS server
Alternate DNS server
or you can find from Open DNS
johnR- Jan 22, 2012 at 06:18 AM
Ensure that under: Internet options, Connections, Lan Settings.

Ensure the Proxy Server tick box is unticked.

What happens here is that if the box is ticked all internet access is re-directed through the proxy and on a home network this is not neeeded.
Dotty- Oct 4, 2012 at 04:00 AM
Try to change your DNS on TCP/IP setting...change to...
Preferred DNS server
Alternate DNS server

it worked!! thank you!!

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