Western Digital - My Passport not detected [Solved/Closed]

Ask a question Sri - Last answered on May 3, 2017 at 03:31 AM by iqs

My Western Digital is not getting detected which was working 1 week before. Suddenly this was not detected and following is happening after connecting in my laptop (Win 7 64 bit OS)
a) Light appearing on the drive.
b) Hearing sound from the drive.

But not detected. Please help me on this.


plus moins

Try this 1

Plug your external drive.

Click on Start --> In search box, type devmgmt.msc and press Enter.

"Device Manager" will be opened. Is there any yellow mark?

Double-click on "Disk drives" and let me know if you can see your external hard

drive under it.

Good Luck
robertnithin 1Posts Wednesday October 24, 2012Registration date October 24, 2012 Last seen - Oct 24, 2012 at 01:29 AM
hi jack,
I done but till now I cont use , I got a message ready to use but at my computer my hd symbol not shown , its shown in device and printer location I cant access there

if I right click there only I got 4 sub content 1,eject
2, create shortcut
3, trouble shoot
please help me
wiralim- Nov 9, 2012 at 06:11 AM
Thx jack4rall. it works...
an6el- Dec 19, 2012 at 03:30 AM
problem solved with change the usb cable :)
Helpee- Dec 27, 2012 at 03:05 AM
I see it under device manager but not under computer. Can't access the drive. I had it on computer 1 and it works fine but when I plug it into computer 2 ( which has identical specs, make, model, as computer 1) it does not appear accessible. But it does show up under device mgr. Any advice?
plus moins

Go to Control Panel / System / Harware / Device Manager /

slide down to the list at Universal Serial Bus Controllers, you will find a USB Mass Storage Device with a yellow triangle. This is your external Drive controller that failed to initialize and will always remain like this even after reboot... until you right click Uninstall and when done, just right click on any of the devices in the list, (or in the Actions menu above) select scan for hardware changes ....and voila! Your external USB Drive will be regognized and start functioning as it should.

This applies to WD passport USB external Drives as well

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