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3 replies
Diggi
Hi,
Hope, it will work!
- Click on Start --> Run ---> type diskmgmt.msc and click on OK
- Right-click on WD Passport Drive --> Select Change Drive Letter and Paths...
- Click on Add button ---> Select your drive letter and click on OK
- Note: If the drive letter is already assigned, then try changing the drive letter by clicking on the Change button instead of Add button in the above step
- If the problem still persists:
- Click on Start --> Run --> type regedt32 and click on OK
- Registry Editor will be opened
- First backup your registry by going to File --> Export
- Then expand the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967- E325-11CE-BFC1-08002BE10318}
- If you see any upper-filter or lowerf-ilters entries at the right side, simply delete them.
- Close the registry and restart your PC.
Hope, it will work!
RPhlb
- Posts
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- Tuesday August 13, 2013
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- August 13, 2013
I was able to get around this issue by taking the WD Drive Manager service and making it a Manual operation, instead of Automatic. You can always try this out. I have 2 different WD drives a Passport and a My Book, the My Book was unrecognized when I added the Passport. Took me quite a while to find the issue on my PC, turning off the WD Drive Manager service and let Windows handle it. Best of luck on this.
Hi, jazzed17
Could you please provide me with the model number of your WD external, so that I can be more specific while trying to help? You can check in BIOS to see if the drive is recognized there. You mentioned that the installation of the WD drivers failed. Could you give me some more details about that? About those sounds, coming from the drive, could you describe them as sounds from the spinning or is it more like scratching?
I would not suggest you to modify anything on your system before confirming that your drive is working fine. Have you tried the drive on another PC?
https://docs.oracle.com/cd/E19871-01/820-5830-13/app_bios.html - here you can find more details about BIOS.
Hope this helps
Could you please provide me with the model number of your WD external, so that I can be more specific while trying to help? You can check in BIOS to see if the drive is recognized there. You mentioned that the installation of the WD drivers failed. Could you give me some more details about that? About those sounds, coming from the drive, could you describe them as sounds from the spinning or is it more like scratching?
I would not suggest you to modify anything on your system before confirming that your drive is working fine. Have you tried the drive on another PC?
https://docs.oracle.com/cd/E19871-01/820-5830-13/app_bios.html - here you can find more details about BIOS.
Hope this helps
reen
Hello,
I have purchased WD 1TB external hard drive I used it for one year and all of sudden it got problem like it couldnt be detect to my pc or laptop I could hear some noice like the hard drive is running I could see light also..i dont want to loose my data as it contains my study material how could I over come this problem...Can u please help me out with your valuable suggestions... and also I did try at other pc or laptop.. same thing happen..
I have purchased WD 1TB external hard drive I used it for one year and all of sudden it got problem like it couldnt be detect to my pc or laptop I could hear some noice like the hard drive is running I could see light also..i dont want to loose my data as it contains my study material how could I over come this problem...Can u please help me out with your valuable suggestions... and also I did try at other pc or laptop.. same thing happen..
Hi, reen
It is a good sign that the drive is spinning and the light is on. Is the drive visible in Disk Management and Device Manager? Try uninstalling the old drivers from Device Manager and let the drive install them automatically after a reboot. If that does not help, I would try to download any latest firmware updates from the WD web page. I leave you a link below. Check the drive with another USB cable.
https://support.wdc.com/downloads.aspx?DL - WD downloads section
Hope this helps
It is a good sign that the drive is spinning and the light is on. Is the drive visible in Disk Management and Device Manager? Try uninstalling the old drivers from Device Manager and let the drive install them automatically after a reboot. If that does not help, I would try to download any latest firmware updates from the WD web page. I leave you a link below. Check the drive with another USB cable.
https://support.wdc.com/downloads.aspx?DL - WD downloads section
Hope this helps
I tried the solution you suggested here. However, there's no "Change Drive Letter... nor "Add" upon right clicking.
Upon opening the diskmgmt.msc, a pop-up window says "You must initialize a disk before Logical Disk Mngt can access it"
And at the bottom, DISK 2 says, "unknown/ not initialized"
Although upon right click and properties, the name of the HDD (My Book) may be read...
Thanks in advance!
Your solution was the only answer to my problem.
Thank you very very much.
M. Adnan Çakmak
Istanbul, Turkey
It was working fine before this procedure.
My PC is HP Compaq Elite 8300 Small Form Factor. Windows 7 Pro OA. Upgraded to windows 10.
What I am I suppose to do now? I have no problem resetting it to factory defaults. There is nothing important saved in it.