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My laptop only work with my external hard drive

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Frizouw - Aug 23, 2017 at 09:32 PM
 Blocked Profile - Aug 24, 2017 at 04:52 PM
Hello,

Since a couple of mouth my laptop is only able to recognize and give power to texternal hard drive. If I plug a USB key or a mouse, it gives no power and does not recognize anything.

I tried to do updates, and install drivers and nothing change. Now i'm going crazy because I really don't know what's the problem !!

Thank you.

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2 replies

Answer 1 / 2
Blocked Profile
Aug 23, 2017 at 10:17 PM
It sounds like a USB port is bad. Take the drive out, and plug it into the keyboard port. Does it still work (the drive that is!)?
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Frizouw
Aug 23, 2017 at 11:11 PM
Hi Mark,

I'm not sure what you mean by plug it into the keyboard port because it's a laptop and I have 1 USB 2.0 and a USB 3.0, oh and btw my external hard drive cable is 3.0. (the only thing that works)
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Answer 2 / 2
Blocked Profile
Aug 24, 2017 at 04:52 PM
OK, see if the ports are enabled in BIOS. If you don't know how to look, take it to a technician!
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